Thank you for visiting APM Terminals Apapa Online Claims Portal.

We understand that making a claim can be stressful and here at APM Terminals Apapa, we want to make things as easy as possible for you. Our Online Claims Portal is designed to give you the right guidance and support to help you register and keep track of your claim with us in three simple steps.

Get Ready

Get Started

Please select the relevant claim type below and ensure that you have all of the information you need before you start.

Create Your Account

Create Your Account

After you have all the information, you must create an online account before you can register a claim. If you already have an account, you can log in and track the status of existing claim or upload your documents.

Register Your Claim

Register Your Claim

After your account is created, you can register your new claim with us, track the status of existing claims or upload your documents.

Claim Information and Documents

Claim Information and Documents

Select the relevant claim type below for the documents required

What documentation do I need to upload?

  1. Vessel damage report (stamped)
  2. Detailed estimate of claim/estimate of loss
  3. Purchase receipt/ Repair invoice
  4. Photographs of damaged vessel
  5. Photograph of post repair works
  6. Survey report
  7. Evidence of invoice settlement
  8. Log book

What documentation do I need to upload?

  1. Demand notice or claim letter (Detailed statement of claim/estimate of loss)
  2. Bill of lading                                                                                                   
  3. Packing list
  4. Suppliers / Commercial invoice                                                                                           
  5. Container condition report
  6. Form M
  7. Photographs of damaged items
  8. Certificate of marine insurance
  9. Survey reports
  10. Single Goods Declaration (SGD)
  11. Pre-arrival Assessment Report (PAAR)
  12. Import Duty Payment receipt with the SGD number clearly stated thereon
  13. Customs bill of entry
  14. Manufacturer’s Certificate with Standards adopted stated thereon

What documentation do I need to upload?

  1. Demand notice or claim letter
  2. Bill of lading (If already loaded onboard)
  3. Packing list
  4. Suppliers invoice                                                                                           
  5. Shipping note
  6. Customs Bill of entry
  7. Photographs of damaged items
  8. Certificate of marine insurance
  9. Survey reports
  10. Form NXP

What documentation do I need to upload?

  1. Demand notice or claim letter (Detailed statement of claim/estimate of loss)
  2. Bill of lading                                                                                                   
  3. Packing list
  4. Survey report                                                                                       
  5. Form M
  6. Photographs of burgled cargo
  7. Import Duty Payment receipt with the SGD number clearly stated thereon
  8. Single Goods Declaration (SGD)
  9. Pre-arrival Assessment Report (PAAR)
  10. Customs bill of entry
  11. Manufacturer’s Certificate with Standards adopted stated thereon

What documentation do I need to upload?

  1. Owners Demand notice or claim letter (Detailed statement of claim/estimate of loss
  2. Driver's written statement                                                                                              
  3. Driver's licence
  4. Vehicle's registration particulars                                                                                     
  5. Vehicle Insurance
  6. Photographs of the damaged truck

What documentation do I need to upload?

  1. Incident report
  2. Photographs                                                                                             
  3. Operator/Drivers written statement
  4. Detailed estimate of claim/estimate of loss                                                                                    
  5. Purchase receipt/ Repair invoice
  6. Log book (in cases of repairs)
  7. Completed Claim Form (attached)
  8. Police Report (optional)

Let's Get Started

Let's Get Started

New Customer? Create Your Account

It's fast, easy & secure

Contact Us

Contact Us

If you require any assistance, kindly reach out to us via email at akinlade.olayinka@apmterminals.com.